Refund policy
Returns & Refunds
At GentleCare, your comfort and satisfaction are our priority.
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility for Returns:
- Item must be unused and in its original condition
- Item must be returned in original packaging
- Proof of purchase is required
Non-Returnable Items:
- Used or damaged items not due to our error
- Items returned after 30 days
Refund Process:
Once we receive and inspect your return, we will notify you regarding approval. If approved, your refund will be processed to your original payment method within a few business days.
Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately at:
Late or Missing Refunds:
If you haven’t received your refund, please check with your bank or payment provider before contacting us.