Refund & Return Policy
Refund & Return Policy – GentleCare
30-Day Limited Guarantee
At GentleCare, we are committed to the quality of our products and your satisfaction.
If your item arrives damaged, defective, or not functioning as intended, you may request a replacement or a refund within 30 days of delivery.
Eligibility
To be eligible for a return or refund:
- The request must be made within 30 days of delivery
- The item must be unused and in its original condition, unless it arrived damaged or defective
Damaged or Defective Items
If your product arrives damaged or has a manufacturing defect:
- You are not required to return the item
- Please contact us with your order number and clear photo or video evidence of the issue
Once verified, we will offer either:
- A replacement at no additional cost, or
- A full refund to your original payment method
Refund Process
Once your request is approved, refunds will be processed to the original payment method within 3–7 business days.
Processing times may vary depending on your financial institution.
Exchanges
We only offer exchanges for items that are defective or damaged upon arrival.
To request an exchange, please contact:
admin@gentlecareco.com
Return Shipping
For items that arrive damaged or defective, returns are not required.
For all other approved return cases:
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Certain personal care items (where applicable)
Limitations
This policy does not cover:
- Damage caused by misuse, improper handling, or external factors
- Requests made after the 30-day period
We reserve the right to decline returns or refunds that do not meet the conditions outlined above.
Contact
For any questions or requests, please contact us at:
admin@gentlecareco.com